Support

Cyxtera support solutions are designed to provide the best user experience and to allow IT departments to clearly plan support requirements for their organization. The information in the tables below explain the levels of support available for Compliance Sheriff and how this applies to current versions of the software.

Product Support Life-Cycle Definitions

Full Support:

Current release. Feature packs, installation support, and product enhancements are being developed, and external references are maintained.

Supported:

Previous releases up to three releases back. Any issues found would be addressed in the current release or a future release. For specific problems or corruptions new installs are available via online or email support requests.

Software downloads are provided for supported versions. These require valid a software subscription (or maintenance) which is available at the time of purchase. Contact your Cyxtera sales representative for more information. Maintenance cannot be purchased instead of an upgrade.

Please visit the support portal for a product knowledge base and up to date information about Compliance Sheriff.

Version Availability

Compliance Sheriff
Compliance Sheriff Version Support Status
6.1.x Full Support
6.0.x Supported
5.2.x Supported
5.1.x Not Supported
5.0.x Not Supported
4.3.x Not Supported
4.0.x Not Supported
3.x Not Supported
2.x Not Supported
1.x Not Supported
Compliance Deputy
Compliance Deputy Version Support Status
5.2.x Full Support
5.1.x Supported
4.3.x Not Supported
4.2.x Not Supported



Compatibility

Compliance Deputy Compatibility
Compliance Deputy Version Compatible with Compliance Sheriff version
5.2.x 5.0.x; 5.1.x; 5.2.x; 6.0.x; 6.1.x
5.1.x 5.0.x; 5.1.x; 5.2.x
4.3.x None
4.2.x None